SimpleSwap Legit FAQ

The available record supports it: SimpleSwap has operated since 2018, publishes its legal policies, and is built into 6,000+ partner wallets that each vetted it before integrating. That's a track record, not a guarantee, so it's worth pairing with your own checks.

No. A floating rate tracks the live market and is set at the moment of execution, so the final amount can differ slightly from the initial estimate. Choosing a fixed rate locks the price instead, for 20 minutes.

No credible evidence supports that. SimpleSwap Ltd has run the product since 2018 and has stayed online through every market cycle since, processing 20M+ swaps for 10M+ users with 99.9% uptime. Its routing is integrated into 6,000+ partner products, including NYSE-listed Exodus, each of which conducted its own due diligence before integrating an outside service into its wallet.

The self-custodial model removes exchange custody risk, since SimpleSwap never holds a long-term balance of user funds. Wallet address accuracy, network selection and avoiding phishing lookalikes remain the user's own responsibility — see the verification page for the practical checks.

SimpleSwap publishes Know the Scam, an educational project documenting twelve recurring fraud patterns in detail: cloned sites, modern phishing, deepfake giveaways, approval phishing and wallet drainers, MEV extraction, address poisoning, clipboard malware, honeypot tokens, fake bonus scripts, impersonated support, fake airdrops and investment grooming. Each write-up explains the mechanics and the signal that exposes it. The series sits with the Safety Academy at simpleswap.io/safety.

Since 2018, continuously through multiple market cycles.

Check the domain reads simpleswap.io exactly, confirm you reached it directly rather than through an unsolicited link, and treat any request for your seed phrase as disqualifying. A full walkthrough is on the verification page.

Yes. Any variant with extra words, different spelling or a different extension is not affiliated with SimpleSwap, regardless of how close the name or design looks.

No. There is no legitimate reason for SimpleSwap, or any swap service, to ask for a seed phrase or private key. A request for one is always a red flag.

Transaction screening can flag a swap if something in the funds' history needs clarifying, which isn't the same as an accusation against you. SimpleSwap may ask for source-of-funds details; it will not ask for wallet keys.

As last reported, SimpleSwap holds a 4.1 TrustScore on Trustpilot and a 4.5 out of 5 user rating on Cryptoradar. Ratings shift over time; check the current score directly on those platforms.

Not on its own. Confirmation times vary by network, and congestion happens. Every swap has an order ID with status tracking; if there's genuinely no update after a reasonable wait, contact official support through the site.

No. SimpleSwap is self-custodial: it does not maintain a long-term balance of user funds, and a swap moves directly between a wallet you own and a wallet you own.